Privacy Policy

Last updated: October 2025

This Privacy Policy explains how VOLIX Car Parts UK (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website volixcarparts.com (the “Website”).

1. Information We Collect

We may collect and process the following types of personal data:

  • Contact information (such as your name, email address, and phone number) when you complete an enquiry or subscription form.
  • Communication data including messages sent via our website forms or the WhatsApp chat plugin.
  • Technical information such as your IP address, browser type, operating system, and how you use our Website (collected via cookies and analytics tools).

2. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide requested information.
  • Send updates, news, or promotional content (only if you’ve opted in).
  • Improve the functionality, security, and performance of our Website.
  • Comply with any legal or regulatory obligations.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: When you submit a form or subscribe to updates.
  • Legitimate interests: To improve our Website and respond to user enquiries.
  • Legal obligation: Where required by law.

4. Sharing Your Information

We do not sell your data. We may share your information only with:

  • Trusted service providers who help us operate our Website (e.g., hosting or analytics providers).
  • Legal or regulatory authorities if required by law.

5. Data Retention

We retain your personal data only as long as necessary for the purposes it was collected, or as required by law.

6. Your Data Rights

Under UK and EU data protection law, you have the right to:

  • Access, correct, or delete your personal data.
  • Withdraw consent at any time.
  • Lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

7. Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

8. Third-Party Links

Our Website may contain links to other websites. We are not responsible for their content or privacy practices.

9. Contact Us

If you have any questions about this Privacy Policy, please contact:
Email: info@volixcarparts.com